SOLUTION

Please accept our apologies for the delay in delivery.

Orders are shipped from overseas within 2 business days by AIRMAIL, and will be delivered by your local postal service within 7-14 business days (2-3 weeks) from the original date of order. We have no control over delays in the customs service or the postal service at the destination.

95% of our orders are delivered within 7-14 business days (2-3 weeks); 4.5% within 3-4 weeks and only 0.5% are delayed any further or lost.

We do our best to ship your products out on time and if 30 days or more have passed from the date of order, your package has most likely been lost in the mail.

Our product delivery guarantee states that if your order does not arrive within 30 days from your date of order, we will reship or refund your order at your option.

Please email us at customerservice@SuperSaverMeds.com and tell us that 30 days have passed and if you would like a refund or reshipment. Please email us with your preferred method of resolution (reshipment or refund).

Please do not forget to:

1) Include your shipping address: Required because over half of lost packages have incorrect address originally provided by customers.)

2) Order Number or Billing Name used to place the order,

with your request for a reshipment or refund.

This information will enable us to speedily process your request.

Thank you for your patience and understanding.